Overview

Agents connect with users through channels such as websites, Slack workspaces, and other messaging platforms. When you embed the agent into a web application, you enable dynamic, interactive conversations through a chat interface while maintaining enterprise-grade security and flexibility.

This documentation is intended for developers who want to customize the embedded chat experience in their web applications by using client-side APIs and configuration options. It explains how to get started and how to extend and control chat behavior in the browser. You can also integrate your agent with external applications by using available APIs. For detailed integration guidance, see the API documentation.

Do you need more information about security architecture?

Plan your integration based on the security architecture for embedded chat.

See how to secure the embedded chat

Are you looking for instructions for configuring security?

Security for the embedded chat is enabled by default, but you must explicitly configure it.

Configure security for embedded chat

Do you need practical examples?

Learn how to apply the features available for embedded chat into your implementation with guidance and examples.

Learn with walk-throughs